Privacy Policy

Heraldic Studio (“we”, “us”, “our”) operates heraldic-studio.com (the “Website”) and sells heraldry-related products.

Email: support@heraldic-studio.com (orders: orders@heraldic-studio.com)

Postal address: Posavska 61 O, 71000 Sarajevo, Bosnia and Herzegovina.

We are the controller of the personal data described below.

This Policy explains what personal data we collect when you visit the Website, create an account, place an order, contact us, or interact with us; how we use and share that data; and your rights.

• Account & profile: name, email, password (hashed), billing and shipping addresses, phone.
• Order details: items purchased, order notes, totals, currency, tax, chosen shipping method, IP (for fraud prevention).
• Payments: payment method, transaction IDs and status. Card details are processed by our payment provider(s) and are not stored on our servers.
• Messages & support: emails, contact-form content, attachments.
• Reviews & user content: ratings, text, photos you submit.
• Technical data: IP address, device/browser type, pages viewed, referral source, cookies and similar technologies (see “Cookies”).
• Marketing preferences: newsletter/opt-in choices.

• To run the store and fulfil orders (create your account, take payment, deliver goods, handle returns) — Contract.
• Customer support and notifications (order updates, replies to your messages) — Contract / Legitimate Interests.
• Fraud and abuse prevention, security, debugging — Legitimate Interests.
• Legal compliance (tax, accounting, consumer requests) — Legal Obligation.
• Marketing with your consent (e.g., newsletters). You can withdraw consent anytime.

We do not sell your personal data.

We share only what is necessary with trusted service providers who process data for us, such as:

• Web hosting & email: Hostinger (site + email delivery).
• E-commerce platform: WooCommerce (within our WordPress site).
• Payments: PayPal (and any other method shown at checkout).
• Shipping & logistics: carriers and postal services to deliver your order.
• Professional tools: email sending (WP Mail SMTP), security, backups, and error logging tools.
• Authorities: where required by law or to protect rights.

Some providers may be located outside your country. Where required, we use appropriate safeguards (e.g., standard contractual clauses) for international transfers.

• Orders & invoices: typically 6 years (tax/audit obligations).
• Accounts: while active; or delete on verified request (we may retain order records for legal duties).
• Support emails/forms: up to 24 months after last contact.
• Marketing lists: until you unsubscribe/withdraw consent.
• Logs/technical data: typically 12 months (security/diagnostics).

We use cookies to make the store work, remember your cart, and (if enabled) measure performance. You can manage choices in our cookie banner and/or your browser.

Examples used by WooCommerce:

• woocommerce_cart_hash, woocommerce_items_in_cart – remember cart contents (session).
• wp_woocommerce_session_ – anonymous unique code to link you to your cart (up to 2 days).
  Other cookies may support login sessions, preferences, or analytics/marketing you’ve opted into.

Blocking some cookies may break site functions (cart, checkout, login).

Subject to local law, you may have the right to:

• access a copy of your data;
• correct inaccurate data;
• delete your data (where we’re not required to keep it);
• restrict or object to certain processing;
• data portability;
• withdraw consent (for consent-based processing);
• lodge a complaint with your supervisory authority.

To exercise any right, email support@heraldic-studio.com. We may request proof of identity.

We use reasonable technical and organisational measures (HTTPS, access controls, backups, least-privilege accounts, etc.). No system is 100% secure; please keep your account password confidential.

Our Website is not directed to children under 16. We do not knowingly collect data from children.

Our Website may link to other sites. Those sites have their own privacy policies and we are not responsible for their practices.

We may update this Policy from time to time. The “Last updated” date shows the latest version. Significant changes will be announced on the Website.

Questions or requests about privacy?

Email: privacy@heraldic-studio.com (or support@heraldic-studio.com)

Postal address: Posavska 61 O, 71000 Sarajevo, Bosnia and Herzegovina.

If you are in the EEA/UK, you can also contact your local data protection authority.