Returns & Refunds

We want you to be happy with your purchase. If something isn’t right, you can request a return within 30 days of delivery. Items must be unused, unopened, and in their original packaging. Please keep your order number/receipt.

This policy doesn’t affect your statutory rights.

For hygiene/safety and product integrity, the following can’t be returned:

• Opened or partially used waterslide transfer sheets or other consumables
• Custom or made-to-order items
• Digital downloads
• Gift cards
• Items marked “final sale”

1. Email support@heraldic-studio.com with your order #, the item(s), and the reason.
2. We’ll reply with a Return Authorization (RMA) and instructions.
3. Pack items securely, include the RMA, and ship using a trackable service.

Returns sent without an RMA or past the return window may be refused.

Once your return is received and inspected, we’ll email you the outcome.

• Approved refunds are issued to your original payment method (PayPal/card) within 3–10 business days after processing.
• If an item is not in its original condition (opened, used, missing parts), we may deny the refund or apply a reasonable deduction to cover loss of value.

We replace items only if they’re faulty, if we shipped the wrong product, or if a parcel is damaged or lost in transport, as described below. For a different product, please return the item for a refund and place a new order.

If we shipped the wrong product, or a sheet has a printing fault, email support@heraldic-studio.com within 7 days of delivery with your order # and photos. We’ll send a replacement, or refund the item if it can’t be replaced, and cover the shipping. Damage caused by applying a transfer is not a fault.

Once a parcel leaves us it is handled by the postal service, couriers and customs. If yours arrives damaged:

• Photograph the outer packaging and the contents before you throw anything away, and keep the packaging until the claim is closed.
• Email support@heraldic-studio.com within 7 days of delivery (the date shown in tracking) with your order # and the photos.
• We file the claim with the carrier. You may be asked for the packaging or a short signed statement for it.
• Damage from a customs inspection counts as damage in transport.

When the carrier accepts the claim, or 30 days after we file it, whichever comes first, we send one replacement, or refund the item if it can’t be replaced. Reports made after 7 days or without photos can’t be accepted.

Every order ships with tracking; we email the number when your parcel leaves us.

• Tracking decides delivery. A parcel shown as delivered to the address on your order (including a mailbox or a pickup point) counts as delivered. If you can’t find it, check with neighbours and your local post office first, then email us within 7 days of the delivery date and we’ll open an inquiry with the carrier.
• A parcel counts as lost when it hasn’t been delivered 45 days after dispatch. Customs and postal delays are common before then, and parcels usually turn up. Please report it no later than 90 days after dispatch.
• We then file a claim with the carrier and send one replacement, or refund the order if it can’t be replaced.
• If the original parcel arrives after all, please let us know.

We can’t replace or refund an order, or its shipping, when:

• the address given at checkout was wrong or incomplete;
• the parcel was refused, or not collected in time (see Unclaimed/undeliverable parcels);
• customs held, returned or destroyed it under your country’s import rules, or duties were not paid (see our Terms).

We may ask for more proof, or decline a claim, when claims repeat on the same account or address.

• If the return is not due to our error, return shipping is paid by you and original shipping is non-refundable.
• If you received free shipping, we may deduct our actual shipping cost on non-fault returns.
• Until we receive your parcel, it’s your responsibility—please use a tracked service.

If you haven’t seen a refund yet:

1. Check your PayPal/account or card statement again.
2. Contact your bank or card issuer (processing can take a few days).
3. If it’s still missing, email us with your order #.

Customs duties and import taxes are non-refundable. Mark the parcel “Returned goods” to avoid additional charges on our side.

If a parcel is returned to us as undeliverable or uncollected, we can reship (additional postage applies). If you prefer a refund, it will be minus our actual shipping cost.

If a gift was shipped directly to you, approved returns can be refunded to the original payment method or issued as store credit (if requested and available).

Questions about refunds or returns?

Email: support@heraldic-studio.com

Orders: orders@heraldic-studio.com