Last updated: 26 Oct 2025
Heraldic Studio (“we”, “us”, “our”) sells heraldry-related products and accessories via heraldic-studio.com (“Website”). Our contact email is support@heraldic-studio.com (order questions: orders@heraldic-studio.com). Our postal address is shown in the site footer.
By accessing the Website or placing an order you agree to these Terms. If you do not agree, please do not use the Website. We may update these Terms from time to time; the version posted at checkout when you place your order applies to that order.
You must be at least 18 (or have a guardian’s consent).
Keep your login details secure; you’re responsible for activity on your account.
We may suspend or close accounts used in breach of these Terms or applicable law.
Product photos and descriptions are provided in good faith; small variations in colour/finish may occur due to screens, inks, materials and batch differences.
Where items are hand-finished or made to order, minor tolerances are normal.
For custom/commissioned work, you’re responsible for the accuracy of any text, sizes and artwork you supply, and for confirming proofs we provide.
Prices are shown in the store currency and include/exclude taxes as indicated at checkout.
We may change prices at any time (this does not affect confirmed orders).
For deliveries outside our country, local customs duties/taxes may be charged by your authorities; these are your responsibility.
Your order is an offer to buy; we’ll email an order confirmation.
A contract is formed only when we dispatch the goods and send a dispatch email.
If we can’t accept an order (e.g., stock or address issues), we’ll cancel and refund you.
We accept the payment methods shown at checkout (e.g., PayPal, cards).
By paying you confirm you’re authorised to use the chosen method.
Orders may be held until payment clears.
We ship to the destinations shown at checkout. We currently do not ship to the United States.
Dispatch estimates and carrier transit times are guidelines, not guarantees; customs or carrier delays are outside our control.
Risk of loss passes to you on delivery to the address you provided.
You’re responsible for making sure the product can be lawfully imported to your country and for any import duties, taxes, fees or paperwork.
Please see our Returns & Refunds Policy (linked in the footer/checkout) for full details.
Custom/commissioned items are generally non-returnable unless defective.
If an item arrives damaged or incorrect, contact support@heraldic-studio.com within 7 days with photos so we can help.
If a product is defective, we’ll repair, replace or refund as required by applicable consumer law. This does not cover damage caused by misuse, improper application, or normal wear.
Offers apply to qualifying orders only, can’t be combined unless stated, aren’t redeemable for cash, and may be changed or withdrawn at any time. If you return items from a discounted order, the refund will reflect the promotion terms.
All content on the Website (text, images, logos, designs) is our property or used with permission. You may not copy or use it without written consent. You warrant that any artwork you provide for custom work does not infringe third-party rights.
If you submit reviews or images:
You grant us a non-exclusive, royalty-free licence to display and use them on the Website and our social channels.
Content must be truthful, lawful, respectful and non-infringing. We may remove content at our discretion.
You must not: (a) violate laws; (b) attempt to interfere with the Website’s security; (c) use automated scraping; (d) resell orders commercially without permission; or (e) upload harmful code.
Nothing excludes liability that cannot be limited under law (e.g., for fraud). To the maximum extent permitted, we’re not liable for: (i) indirect or consequential losses; (ii) loss arising from delays outside our control; or (iii) loss exceeding the price you paid for the relevant order.
We aren’t responsible for delays or failures caused by events beyond our reasonable control (e.g., strikes, carrier failures, customs delays, natural events).
These Terms are governed by the laws of [Bosnia and Herzegovina]. Courts of [Sarajevo] will have exclusive jurisdiction, subject to any mandatory consumer protections in your home country.
We may update products, pricing, policies and these Terms at any time. Changes won’t affect orders already accepted.
Questions?
Email support@heraldic-studio.com
Order issues: orders@heraldic-studio.com
We aim to reply within 1 business day.
